Refund policy

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. Proof of purchase is required.

To start a return, contact us at pawjoy@mail.grokbot.com. Items sent back without first requesting a return will not be accepted.

Damaged or incorrect items: please inspect your order on arrival and contact us right away if the item is defective, damaged, or incorrect so we can make it right.

Refunds: once we receive and inspect your return, we will let you know whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days.

Questions? Email pawjoy@mail.grokbot.com.